Refund Policy
Refund Policy True HVAC Experts
At True HVAC Experts, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds may be issued for services booked or purchased through our website https://truehvacexperts.online/.
Services Covered
True HVAC Experts provides HVAC-related services including diagnostics, consultation, repair guidance, maintenance support, and service scheduling. All services are subject to availability and the terms outlined at the time of booking.
Eligibility for Refunds
Refunds may be considered in the following cases:
You were charged incorrectly due to a billing or technical error.
You were charged more than once for the same service.
The service you paid for was not delivered as described.
Your service appointment was canceled by True HVAC Experts and no alternative solution was provided.
All refund requests are reviewed on a case-by-case basis. Approval is at the sole discretion of True HVAC Experts.
Non-Refundable Situations
Refunds will not be issued in the following situations:
Change of mind after the service has been delivered.
Service delays caused by incorrect information provided by the customer.
Issues arising from third-party equipment, parts, or prior installations.
Incompatibility of your HVAC system with recommended solutions.
Missed appointments due to customer unavailability.
How to Request a Refund
To request a refund, please contact us through our website with the following details:
Full name
Email address or phone number used during booking
Service date or order reference number
Clear reason for the refund request
Refund requests must be submitted within 7 days of the service date or transaction date.
Refund Processing
If your refund request is approved, refunds will be processed within 5–10 business days and returned to the original payment method. Processing time may vary depending on your bank or payment provider.
Cancellations
If you cancel a service appointment before the scheduled service time, you may be eligible for a partial or full refund depending on the cancellation timing and service terms provided at booking. Late cancellations may not be eligible for refunds.
Changes to This Policy
True HVAC Experts reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us through our website:
https://truehvacexperts.online/